Refund policy

All orders can be cancelled until they are shipped. If your order has been paid for and you need to change or cancel it, you must contact us via email within 12 hours of placing the order. Once the packaging and shipping process has begun, the order can no longer be cancelled. Please ensure you've entered the correct shipping address, as it's typically not possible to change it later.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged when received.

If you receive a defective or damaged product, please let us know. We will gladly provide a return address and work with you to arrange a replacement, or provide store credit as preferred.

Please note that all products sent from our dispatch are carefully inspected, and their packaging is checked to ensure it is intact.

For a refund of the original purchase price (processed using your original payment method), we require the returned item to meet the following conditions upon our receipt and inspection:

The item must be returned to us within five days of you receiving it, along with your proof of purchase.
The shipping address you provided for the original order was correct.
The item must be in its original condition (including packaging) and not used. This is especially important for personal hygiene products such as shaver heads and foils. Please be 100% sure you have ordered the correct replacement part before opening, as the item is non-refundable once the package is opened or unsealed.
Gift cards are not eligible for a refund or exchange.
The item must be returned with all its original accessories, such as chargers, pouches, attachments, and any other accompanying items.

Any refund requests submitted after five days of receiving the item will not be considered for a full refund. However, a store credit of equal value will be given, provided the item's original seal has not been opened and it remains in its original condition. We do not cover the shipping costs for these types of returns.

If, after inspection, the item is found not to be faulty as reported, we will inform you and send the original product back to you. In this instance, we will deduct the shipping costs incurred both to collect the item from you and to deliver it back to you.

If the product you've purchased with us becomes defective, you are covered by the product warranty.

To make a valid claim, you must contact us via email and inform us of the fault within the duration of the warranty period.

In such a case, please send the item back to us, and we will organise the replacement. You will be responsible for the shipping costs when sending the item to us and back to you.

Should the item be found not faulty after our assessment, we will charge you the shipping costs if you wish to have the product returned to you.

All returns must be posted to:

Get A Cut (c/o Premium Apparel)
94 Highbrook Drive
East Tāmaki
Auckland 2013

Request a return